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What is a CRM system
The CRM (Customer Relationship Management) system integrates all the functionalities that every company wants to run smoothly. The definition of a CRM system is that it is the management of relationships with current and potential customers.
This includes VOIP-integrated CRM, project and task management, timesheets and much more. With Firmao you will streamline your business management from anywhere in the world and at any time. Advanced technological solutions are a guarantee of speed of operation and full data security. Comprehensive system of services allows instant exchange of data between modules.
Firmao CRM system functionalities
Thanks to the implementation of the CRM system from Firmao, you will efficiently and comprehensively serve regular customers as well as create a customer database that will allow you to shorten the time of customer acquisition and increase conversion at every stage of the sales process. Firmao helps to acts as a contact center for regular customers of the company and manage the work of the sales department, both in terms of the sales funnel.
Key Features of Firmao:
- Customer Relationship Management – managing sales opportunities from various sources (Cold Calling, Mailing, Google Ads, Live Chat, FB, Callback) in one place. CRM customer relationship management system.
- Enterprise Resources Planning – price lists of the company’s products and/or services. Orders for the production of products from components. Software for inventory control and inventory softwares. Warehouse management (LIFO, FIFO). Stock documents (GIN, GRN). Stock levels’ records and their history.
- Software for handling tasks and projects – maintenance of time records of employees and subcontractors. Assignment, execution and accounting for profitability of tasks and projects. Kanban and Gantt charts.
- Processes – workflow of tasks, invoices and document – designing optimal sales processes, tasks, and project execution. Workflow of documents and invoices. Fleet tracking software.
- Livechat and Callback – with these widgets you can easily boost the number of potential customers without paying extra for marketing.
What does Firmao give you?
With this system you will never forget anything, because it can set reminders, and set notifications whenever you want. You have access to a database of employees and customers. You can take notes and make appointments right from email. When you need to get in touch with an employee, just write to them via chat, which you can easily find on the right side of the screen. You don’t have to worry about invoices, that too is directly in the system, and you can prepare a separate quotation for each client.
Why is it worth choosing the Firmao system?
When you choose to work with us, you are choosing experienced specialists who provide the best solutions on the market. We want your business to get exactly what it expects – comprehensive support for the information system we provide to companies in various industries.
We are trusted by many entrepreneurs from all over the world who have chosen a professional Internet tool to run their business. Our company has been providing advanced management systems for more than a decade. You take care of your business, we take care of the advanced tool. With which you can easily control all the processes of your company from your business computer or smartphone.
Author: Zuzanna Wójtowicz, Marketing Department
Expert in legal marketing. Head of marketing agency MAVR.
Business degree “Master of Business Administration” (MBA).